Briefly discusses what the tangible and intangible Parts of Minit-Lube’s service are.
Minit-Lube’s product is a combination of intangible and tangible parts. The intangible part would be its service action which is unique, requires high customer interaction, and is produced and consumed at the same time. For instance, the service component (service performed) consists of service representatives/personnel: representatives greeting customers and taking their orders, and personnel performing tasks such as providing oil changes, lubrication and interior cleaning services. Having employees that serve customers with a smile, creates a customer friendly environment, and improves customer relationship; increasing revenue for Minit-Lube when customers are satisfied with the service...Read more>>