Sunday, February 24, 2008

Funny things that happen in Helpdesk

Some of my friends who work in IT Helpdesk have told me some really interesting stories:
I've a friend who works in Helpdesk (handling all Hotline calls) and one day someone calls him to tell him that there's a burning smell coming out of the computer, insisting that he send an engineer down fast. In response he asked whether the engineer should also come equipped with a fire extinguisher...
Another one told me that her colleague who worked in the same place, was so stressed that when she was helping the user pinpoint the problem on the phone, she actually pointed to the monitor and went, "click on this, you see its right here! On your top left, see it's there! can you see it? ". All the while pointing to the screen and talking to the user over the phone as if the user was really there.

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