Thursday, September 08, 2011

Long wait at the Hospital

Accompanying my mother to Changi General Hospital clinic S for her eye checkup/followup is proving to be a tiring affair. We have been at the hospital since 3pm and we are still waiting. In fact quite a few were also still waiting. Only after voicing out that they have waited for nearly 3 hours, are they granted their consultations.

What I do not understand is why does the clinic use a system that issues number queue tickets but does not display them in the order that they are received. Names seem to be just called at random. Seriously why even bother incorporating any type of system?

If we are supposed to wait for so long why bother with a number system at all. It is either the person that programs the system that is at fault or the incompetent people using the system that are fault. Aren't systems that are automated supposed to ease the whole process and make it more efficient?

A little off-point, but this is one of the reasons I would rather go to a private GP than the polyclinic. Though it is more expensive, somehow the waiting time is much shorter.

Ok so hospitals are busy and they have to deal with many patients in a day, or they may be short-handed. Then isn't it precisely that that a system and process are in place to make it more effective and efficient? Processes have a need to be constantly improving, as with the changing times. Accommodations should be made to make patients comfortable and prepared for the long wait. Just because they are "patients" doesn't mean they have to have an unending amount of "patience". So why does it seems like we are going backwards.

Well if you are ever at the hospital or polyclinic in Singapore for anything, be prepared to waste your precious time, one way or the other. The majority of the doctors and nurses are nice, which makes the whole experience better, like by 40% only. The long waiting time minuses almost all of the remaining points.

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